Return & Refund Policy

JR CLASSES LIVE believes in supporting its students and customers as much as possible. However, due to the nature of our services and digital content, certain limitations apply. Please read our Return and Refund Policy carefully.

1. Cancellation Policy

• Cancellations will be considered only if requested on the same day of placing the order.
• Cancellation requests may not be accepted if the order or enrollment has already been processed or course access has been granted.

2. Digital Products & Online Courses

• Since our products include digital courses, study materials, and downloadable content, refunds or cancellations cannot be issued once access credentials or course materials have been shared.
• Please review the course details carefully before making a purchase.

3. Defective or Access Issues

• In case you face technical issues (e.g., login access not working, video not loading, etc.), please contact our support team immediately.
• We will verify the issue and ensure that it is resolved as soon as possible.

4. Product Mismatch or Content Concerns

• If you believe the content or course delivered is not as described on our website, please contact our customer support within the same day of purchase.
• After reviewing your concern, an appropriate resolution — such as course replacement or access correction — will be provided.

5. Refund Timeline

• In rare approved cases (for example, duplicate payment or verified access issue), refunds will be processed within 6–8 business days to the original payment method.

6. Third-Party Products

• If the product purchased includes content or services from a third-party provider, any issues related to such content should be directed to the respective provider as per their policy.